Four simple steps: remove the pump head, attach the new refill, re-attach the pump, then unlock the nozzle.

It&apos;s super simple &#x2014; just follow these four quick steps: 1. Remove pump head: Hold the base &amp; twist the pump head anticlockwise. After ~90&#xB0;, the nozzle will pop up. Continue twisting until the pump head separates from the base. 2. Attach the refill to the pump: Remove the aluminium cap from the new refill, unscrew the old refill and then re-screw the new refill into the pump until secure. 3. Re-attach the pump: Place the pump onto the base. Twist the pump clockwise until fully tightened &amp; the nozzle lines up with the Mighty logo. 4. Pop the nozzle up: Twist the pump head anti-clockwise 90&#xB0; to unlock the nozzle. Pump a few times to remove the air.

How do I insert the refill into the dispenser?

Checklist:
 1. The refill is fully screwed into the nozzle before being inserted into the dispenser
 2. When the dispenser is closed, the nozzle is aligned with the Mighty logo
 3. When the dispenser is open, the nozzle is aligned with the small hole

<p><span data-offset-key="d2cjh-0-0"><span data-text="true">I&apos;m so sorry to hear you&apos;re having issues with the dispenser, that certainly shouldn&apos;t be the case and therefore we&apos;d love to help you resolve the issue (or send out a replacement if needed).</span></span></p><div data-block="true" data-editor="4s8fh" data-offset-key="99nk4-0-0"><div data-offset-key="99nk4-0-0"><span data-offset-key="99nk4-0-0"><span data-text="true" style="font-size: 16px;">Could I first ask whether you&apos;ve followed our setup video instructions </span></span><span style="font-size: 16px;"><a href="https://cdn.shopify.com/videos/c/o/v/7520fedd9a2a4fc0b4619df34125acab.mp4" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="99nk4-1-0"><span data-text="true">here</span></span></a></span><span data-offset-key="99nk4-2-0"><span data-text="true" style="font-size: 16px;">&#xA0;and checked the points shown in the attached image?</span></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="2uqjf-0-0"><div data-offset-key="2uqjf-0-0"><span data-offset-key="2uqjf-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><figure data-block="true" data-editor="4s8fh" data-offset-key="e6l0g-0-0" contenteditable="false"><img data-fr-image-pasted="true" src="https://mightymouthcare.gorgias.com/api/attachment/download/gpGJBxpyzd86YXZA/image-d3bcabc9-3fd0-4162-8c04-14a1f8eebf8a.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="4s8fh" data-offset-key="47mif-0-0"><div data-offset-key="47mif-0-0"><span data-offset-key="47mif-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="eksl2-0-0"><div data-offset-key="eksl2-0-0"><span data-offset-key="eksl2-0-0"><span data-text="true" style="font-size: 16px;">A few things to check:</span></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="f12uo-0-0"><div data-offset-key="f12uo-0-0"><span data-offset-key="f12uo-0-0"><span data-text="true" style="font-size: 16px;">&#xA0;1. The refill is fully screwed into the nozzle before being inserted into the dispenser.&#xA0;</span></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="6h88e-0-0"><div data-offset-key="6h88e-0-0"><span data-offset-key="6h88e-0-0"><span data-text="true" style="font-size: 16px;">&#xA0;2. When the dispenser is closed, the nozzle is aligned with the Mighty logo.&#xA0;</span></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="4ctdt-0-0"><div data-offset-key="4ctdt-0-0"><span data-offset-key="4ctdt-0-0"><span data-text="true" style="font-size: 16px;">3. When the dispenser is open, the nozzle is aligned with the small hole at the base of the dispenser.</span></span><span style="font-size: 16px;"><br></span><span style="font-size: 16px;"><br></span><span data-offset-key="4ctdt-0-1"><span data-text="true" style="font-size: 16px;">NB: </span></span><span data-offset-key="4ctdt-0-2"><span data-text="true" style="font-size: 16px;">Our dispenser is an airless system, so there isn&#x2019;t a tube inside the refill. Instead, each refill contains a small piston at the bottom which pushes the toothpaste upwards as you pump.Because of this, you may need to pump the dispenser several times when first setting it up to help bring the toothpaste through. Once the air has cleared, the toothpaste should begin dispensing normally.</span></span><span style="font-size: 16px;"><br></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="5idmj-0-0"><div data-offset-key="5idmj-0-0"><span data-offset-key="5idmj-0-0"><span data-text="true" style="font-size: 16px;">If you&apos;ve checked all of the above and are still experiencing problems, would you be able to send us a short video to <a href="mailto:hello@mightymouthcare.com" id="isPasted">hello@mightymouthcare.com</a>&#xA0;showing the issue? That will help us identify the fault and work out the quickest solution for you.</span></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="emh66-0-0"><div data-offset-key="emh66-0-0"><span data-offset-key="emh66-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="4s8fh" data-offset-key="9su7s-0-0"><div data-offset-key="9su7s-0-0"><span data-offset-key="9su7s-0-0"><span data-text="true" style="font-size: 16px;">We look forward to getting this sorted.</span></span></div></div>

What if my dispenser isn't working / the pump isn't dispensing?

Based on twice-daily brushing with two pumps each time, each refill lasts around 4–6 weeks.

Based on one person brushing twice a day (with two pumps of the toothpaste each time), each refill lasts around 4 to 6 weeks. Of course, it depends a little on how generous you are with your toothpaste - but on average, one refill keeps your smile Mighty for around a month.

How long does a refill last?

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Mighty

How to use, fill, and troubleshoot your Mighty dispenser.

Usage & Dispenser

What is your toothpaste made from?

What are Mighty refills made of?

Does the toothpaste contain fluoride?

Are there any allergens or irritants I should know about?

Is your toothpaste good for sensitive teeth?

Is your toothpaste vegan & cruelty free?

Is the toothpaste suitable for children?

Product & Ingredients

How do I order more refills (one-time purchase)?

Can I subscribe to get regular refills?

How do I cancel, pause, or amend my subscription?

Refills, Orders & Subscriptions

How should I dispose of the refill once used?

How long do the refills take to decompose?

What makes the refills home compostable?

Sustainability & Disposal

Why is Mighty priced higher than regular toothpaste?

Do you offer a money back guarantee or refunds?

What is the shelf life or expiry of the toothpaste / refill?

How can I contact customer support if I have a question not listed?

Cost, Guarantee & Returns

Where do you deliver to?

How much is delivery?

How long does delivery take?

Which delivery partner do you use?

How do I cancel my order or subscription?

Do you offer a satisfaction guarantee?

My dispenser is not working — what should I do?

I've received the wrong order — what should I do?

I don't like the toothpaste — can I get a refund?

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Delivery & Returns