What if my dispenser isn't working / the pump isn't dispensing?Updated 20 days ago

Don't worry, this usually just means the pump and refill aren't secured together quite right. It's an easy fix! Sometimes, if the dispenser hasn't been fully assembled, it can stop the toothpaste from dispensing properly. Note: our dispenser works as an airless system, so there isn't a tube inside the refill. Instead, each refill has a small piston at the bottom that pushes the toothpaste upwards as you pump. You may need to pump the dispenser nozzle a few times to bring the toothpaste to the top of the refill. Once the air has cleared, the toothpaste should start dispensing normally. If you are still having issues please contact us at [email protected].