What if my dispenser isn't working / the pump isn't dispensing?Updated a month ago
I'm so sorry to hear you're having issues with the dispenser, that certainly shouldn't be the case and therefore we'd love to help you resolve the issue (or send out a replacement if needed).
Could I first ask whether you've followed our setup video instructions here and checked the points shown in the attached image?
A few things to check:
1. The refill is fully screwed into the nozzle before being inserted into the dispenser.
2. When the dispenser is closed, the nozzle is aligned with the Mighty logo.
3. When the dispenser is open, the nozzle is aligned with the small hole at the base of the dispenser.
NB: Our dispenser is an airless system, so there isn’t a tube inside the refill. Instead, each refill contains a small piston at the bottom which pushes the toothpaste upwards as you pump.Because of this, you may need to pump the dispenser several times when first setting it up to help bring the toothpaste through. Once the air has cleared, the toothpaste should begin dispensing normally.
NB: Our dispenser is an airless system, so there isn’t a tube inside the refill. Instead, each refill contains a small piston at the bottom which pushes the toothpaste upwards as you pump.Because of this, you may need to pump the dispenser several times when first setting it up to help bring the toothpaste through. Once the air has cleared, the toothpaste should begin dispensing normally.
If you've checked all of the above and are still experiencing problems, would you be able to send us a short video to [email protected] showing the issue? That will help us identify the fault and work out the quickest solution for you.
We look forward to getting this sorted.